The reviews are true! This is really a 5-star company.
I was in desperate need to replace my central air unit in my condo... which was built in the late 70s. On such a big ticket item, I was very hesitant in selecting contractors - would they do it right?, clean up their mess?, etc. I've had terrible experiences with contractors that have left a very bitter and hesitant taste in my mouth, but Home Upgrade Specialist was one that left me at ease.
From the get-go, Simon was extremely polite and responsive to my online request. We set up a free estimate and he knew exactly what I had and was dealing with - and gave me a reasonable and super competitive price. Let's just say I've had ~15 contractors come bid on this project and HUS was the one that made the cut.
Simon moves quick - I sent over the signed agreement and deposit, and we were able to schedule work. My only complaint here was that a 3% fee is applied if you paid with credit card... wish that was mentioned somewhere on the agreement. Nonetheless, it took less than 2 weeks from initial visit to project completion (it would've taken 1 week or less, but I took awhile to get back to him). He worked with my schedule and made this upgrade as pain-free as possible... he even came out to personally make sure the job was going as expected and that there were no issues. During the installation process, the crew broke one of my lights. Simon quickly went out and bought a replacement for it (I've actually had contractors damage other things in my house and deny it was their fault).
To be honest, I'm impressed that they were able to replace my unit. It was a pancake-style air handler mounted in the ceiling with limited space to move. It did take an extra day than quoted to get the job done because of complications, but still happy with the end result. I finally have cool air for the summer!
Highly recommend HUS and especially Simon. Will be contacting him again in the future for home renovations.
We hired Home Upgrade Specialist to come by our gym to check out issues we were having with one of our HVAC units. We had been told by another company that the issue was being caused by brand new Nests that we had installed, but knew that was not the real issue. Julio and Julio came by to take a look and had our HVAC up and running properly in what seemed like minutes. It turned out to be a wiring issue. I highly recommend them. The price was great as well! When I made the appointment I spoke with Simon. He was so kind and scheduled us right away. He also offered to perform an AC optimization at no cost to us. We will be using Home Upgrade Specialists for all our future needs.
I highly want to recommend professional air conditioning installation. I am very pleased with the services. Very friendly staff. Marvelous results. I can honestly say, I am satisfyingly enjoying. Many thanks to this awesome business!
I set up an appointment over the phone with Simon for an A/C tune-up through the LA DWP A/C Optimization Program. Simon was very polite and helpful and told me exactly what they'd be doing when they serviced it. They contacted me the night before to confirm the day and time and Julio showed up right on time. He was pleasant, professional, very knowledgeable and did a great job with servicing our A/C and heater. He installed a new thermostat and did an excellent job. He was quick and left no mess. I would definitely recommend this company for anyone looking for someone to service their A/C or heater.
I contacted Simon for the LADWP AC optimization program. 10 days after our first conversation, Simon scheduled Julio to come and install our free Nest and complete an AC tune up. Julio is really sharp, he installed our Nest and figured out our fuse problem right away. I purchased the new fuses, he installed and... voila, we were up and running after 2 hours.
Simon and his team at Home Upgrade Specialist are superb! They came out to do a professional install of a Nest system. The technician was on time, efficient, explained the system well and overall just did a great job. I'm looking forward to calling upon them the next time I have a home upgrade project.
We did the A/C upgrade program through the LADWP and it was very easy to set up with HUS. They had availability within the next day of calling to set up the appointment. They gave me a 2 hour window of time for the technician to show up. The technician that came out was really nice and worked quickly to have everything done within a reasonable time. Instillation only took less than 2 hours. He showed me how to use the new Nest system which is really cool! Overall a simple and easy experience. I would recommend this company to anyone and use them in the future if I have needs for any of their services.
Simon went the extra mile to provide a solution for an hvac problem we were experiencing-
he managed to find a technician late on a Friday afternoon who arrived on time, analyzed the situation & repaired the problem quickly -
Simon called to verify that all was ok, followed by a very reasonable bill for all the effort provided -
We highly recommend Simon & his company -
I had greg come over to diagnose a roof mount unit that isn't cooling. After scheduling 6 companies they are the only ones that came out within a reasonable time frame giving that they are very busy at this current heat stroke.
I am a contractor with my own business but that trade I do not perform but I know enough about the system to make sure if the module or compressor are intact.
Greg Is By far the most honest rep' I've met and seems on point without any unnecessary upselling.
Just a great person to deal with.
Simon the owner was a great to deal with and
I would highly recommend this company and ask to deal with greg.
Keep up the great work.
I was in need of updating and fixing up my home. Everywhere was looking to bill me super high, but here they worked with me. I'm very satisfied with their services and their promptness. Everything went smooth and would definitely recommend to anyone who is looking to get any fixed up in their home. I was struggling a lot with finding the perfect fit for me and I came along this company and am glad I did. They are great. Keep up the good work.
Simon and Nitai both showed up to give me a quote for a Roof and windows. I have had a few quotes already and was honestly ready to throw them out before they came. After barely a minute, their courtesy. Professionalism and fairness began to shine and all the bad experiences I had with previous contractors was soon forgotten. The work which I contracted was clean, efficient, and their followup made me feel even more secure. My faith in the Remodeling industry has been restored. Don't bother with anyone else.
What a great and professional company! I called Simon at Home Upgrade Specialist for an estimate for my heating and air systrm replacement. Simon was by far the most honest, professional and nicest person i interviewed.
I end up doing the replacement with them and everything was very smooth and up to the schedule Simon provided me. Also they installed a nest thermostat with no additional cost! After the great delivery Nitai came to inspect my system and also came to provide me with some information for my windows and exterior paint. I learn a lot about those products and decided to go ahead and upgrade both!
We replaced 16 windows and 2 sliding door and they apply cool wall material on my exterior house. The house look gorgeous! Thank you Simon and Nitai! I highly recommend Home Upgrade Specialist to all of my friendsand family!
Our second person sent out saved the day! I was originally going to write a one-star Yelp review with our initial experience with the two people that were sent out to take a look at our Nest and AC unit. Upon arrival they thought we were bozos as the AC happened to turn on (after being off for a few days) which is, of course, this would happen when were trying to fix it not blowing out cold air. But then it turned off a couple hours later - still, the first two people they sent out were not helpful at all. It wasn't until Greg who came in and took a look at EVERYTHING from up on the roof to inside the attic units. He gave us all of the information and answered our many questions and was all around so helpful! We give him 10 stars out of 5 because he was that awesome and knowledgeable, he explained everything to us and was so patient and ended up diagnosing our issue with a fair quote and all! He rocked! We hope he returns if we ever have an issue again.
I found Home Upgrade Specialist on the list provided by the LADWP AC Optimization program. A list??? Who knows where to start! But I did - checking reviews on Yelp. Home Upgrade Specialist had the best reviews - as well as a great location.
I spoke with Simon to set up the appointment - easy. Plus, we were able to set it up for just a couple of days later. That morning, Julio called to let me know his arrival time. And he was great - friendly, knowledgeable, polite - just great. He shared all the info on what he was doing and why so that I knew exactly what was going on.
Simon also came by as Julio was finishing and did a second inspection. He also was friendly, polite and knowledgeable.
I definitely recommend these guys!
Great service. Highly recommended. Simon and Nitai came to my house and replaced my ac unit They very nice and professional and the installation was quick and smooth. They delivered as promised. They installed a nest thermostat which I love. Because of the superior service, I have decided to move forward with the energy efficient window replacements with them. Cudos. Five stars!
We bought a Nest, couldn't figure out how to install it ourselves, and then found out that LADWP would pay someone to install it for free (and replace our filter, check on how our AC was working, etc.). Simon was great to work with - my wife and I both work a ton and have bizarre hours, and he was incredibly accommodating and flexible about finding a good time to do the job. And the technician was also amazing: he worked efficiently, installed our Nest (after figuring out that the B and O wires were reversed), and left our AC in much better shape than he found it.
If you're considering paying someone to install your Nest, don't - just give Simon a call, and he will take care of you.
It's never pleasant when a big appliance goes bad and you know it needs to be replaced. So dealing with a company that understands this, sympathizes and "gets" where you're coming from helps alleviate the stress from it. I have to say, aside from the stress and expense of getting a new A/C unit, this has been one of the more pleasant experiences I've had with such a big ticket item. I'm one who always thinks someone is out to get you. Will charge you too much and, let's face it, how many people know that much about air conditioning? But such is not the case with Home Upgrade Specialist. Honest, reasonable and they took great care to get the job done and in a timely manner. Seeing as my a/c was on the roof, they had to use a crane which was a spectacle in itself, but the time it took to install (6 hours) gave me new found respect for the intricacy of the workmanship and made me feel the money was well spent. Not an easy task.
Simon, the owner, came over and made sure all was going properly while Wilson installed the unit. Simon is so down-to-earth. When he first came over to give me an estimate, I told him the heat was working but the a/c was not blowing cold air, and that I had had a few estimates already. He asked to see the invoice and was prepared to come very close to the lowest one with a better A/C unit. Also, I found out from him and the second company that came to give me an estimate that the first company that came out unplugged everything so my heat wasn't working now! The fan would go on before but now nothing. Simon went up to try and rectify it so if I needed heat, I could have it till I decided what I wanted to do about the unit (and it was chilly at night then). However, whatever that first company did, they did not put it back to what it was and now nothing worked! Simon confirmed what the second company said.
Also, I asked Simon about permits as the first company didn't say anything until I questioned it - and their retort was that it will be an additional 945 dollars but he would give me a discount. Simon emphatically stated, "no" that he only charges whatever the cost is from the city - yes it's extra but not $945 even if there was a discount! He thought it was around a hundred bucks! Big difference from 945! Then to show me exactly what it would be so I would know, he sat down and took me on the city website where I promptly paid with my credit card to pull the permit - and it was only 143 dollars and some cents!
I can't thank Simon enough for making this less painful that it already was - no one wants to spend thousands and thousands of dollars for something like this but it's a necessary evil - we need heat and a/c in Los Angeles. But if I have to spend it, I'm glad I chose Home Upgrade Specialists. Now I will call them first for all my renovation needs as they do everything! And they are one of the preferred vendors of the DWP which will help expedite any rebates for energy saving appliances, etc.
Highly recommend them!
I found Home Upgrade Specialist through the DWP AC Optimization Program, which offers a no-cost central air conditioner tune-up and a free NEST installation.
Julio came to my home and did a great job, providing me with a lot of information and advice. Then Simon came over to see the work. I will also have them do the other side of my duplex in a few days.
Very professional and honest. I look forward to working with them in the future. Will also tell all of my neighbors - who may not know about this.
I had called another company on the DWP list, and they said they would have to charge me $80 for the Nest installation because mine was so old. I knew something was wrong, and hung up.
So glad Simon was on the list to call.
We selected Home Upgrade Specialist for the LADWP sponsored AC optimization program. The technician was prompt, efficient, well-mannered, and knowledgeable. You could tell he enjoyed his work.
The service was extremely rigorous and consisted of checking the complete functioning of our HVAC, including ductwork. We also received the latest generation Nest thermostat. The technician was incredibly polite and helpful. He answered my question about evaporative coolers with a high level of expertise. This helped steer me away from a potentially costly and ineffective retrofit. I also like the fact that this company offers the full spectrum of home energy solutions.
I cannot overstate the value of this service to homeowners who want to save money on heating and cooling bills.
I just moved to LA from Boston and was looking for some upgrade in my new apartment and the service was unbelievable - so good! Arrived on time, were efficient and the job was well done!
Keep on the great work!